Refund policy

RETURN & REFUND POLICY

At RAJIRU, we want you to love what you wear. If your order isn't right, we're here to help.

RETURNS & EXCHANGES

You may request a return or size exchange within 7 days of receiving your order.

To be eligible for a return or exchange, the product must:
• Be unused and unworn.
• Be unwashed and free from stains, odors, or damage.
• Have the original tags and packaging intact.
• Be in the same condition in which you received it.

PRODUCTS ELIGIBLE FOR RETURN OR EXCHANGE

We accept returns or exchanges in the following situations:
• You received a damaged or defective product.
• You received the wrong product, size, color, or design.
• You received a product that is materially different from what you ordered.
• You need a different size, subject to availability.

For size exchanges, the replacement size will depend on available inventory.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos showing the issue. This helps us verify the problem and process your request quickly.

CHANGE-OF-MIND RETURNS

We also accept returns within 7 days if you simply change your mind, provided the product meets all of our return conditions and is unused, unworn, unwashed, and has its original tags and packaging intact.

RETURN SHIPPING

For damaged, defective, incorrect, or wrong-item orders, RAJIRU will arrange or reimburse the applicable return shipping cost.

For a change-of-mind return or size exchange, return shipping charges may be the customer's responsibility.

REFUNDS

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

Approved refunds will be processed to the original payment method used for the order. The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If a returned product does not meet our return conditions, we may reject the return and send the product back to you.

NON-RETURNABLE PRODUCTS

Products that have been worn, washed, altered, damaged after delivery, stained, or returned without their original tags and packaging may not be eligible for return or exchange.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact RAJIRU through the contact details provided on our website and include:

• Your order number.
• The reason for the return or exchange.
• Photographs or videos of the product when applicable.

Our team will review your request and provide the next steps.

CONTACT

If you have any questions about returns or exchanges, please contact us through the contact information provided on our website.